FAQ

How can I place an order?

Anaïs An is happy to assist customers with ordering through the following methods:

• Visit our website: https://anaisan.com/pages/faq-1?view=en
• Contact our hotline: +84 966 401 386
• Chat with our support team on the Anaïs An fan page for further assistance.

Are there any risks when ordering online?

With Anaïs An, you don’t have to worry! We are committed to providing high-quality products that match exactly what you choose.

How can I contact Customer Service?

Please reach out to our Customer Service hotline: +84 966 401 386

• Working hours: Monday to Saturday (9 AM - 6 PM).

What is Anaïs An's return and exchange policy?

Customers can refer to our return and exchange policy for complete details.

Can I exchange a product if I am not satisfied with it?

If you are not satisfied with your purchase, please let us know, and we will gladly exchange the product. The item must be unused and have its original tags intact. We support exchanges for size, color, or a different product.

Can I exchange a product without a receipt or product information card?

If you don’t have a receipt or product information card, Anaïs An can still process your exchange using the customer details provided during the purchase. Simply provide your phone number to our staff for verification in our system.

Are Anaïs An products itchy to wear?

Our products are carefully designed with soft, breathable 100% cotton linings to ensure comfort. Our dresses are lightweight and comfortable to wear.

What are the available shipping methods?

• For customers in Ho Chi Minh City: We offer flexible delivery via Grab Express and Ahamove to ensure quick shipping.
• For customers in other provinces: We use J&T Express and GHTK for nationwide delivery.

How can I make a payment for online orders?

Anaïs An offers flexible payment options, including:

• COD (Cash on Delivery): Pay directly upon receiving the order.
• Credit/Debit Cards: Visa/MasterCard.
• E-wallets: MOMO, VNPAY.