Privacy Policy

1. PURPOSE AND SCOPE OF INFORMATION COLLECTION

Our website is committed to protecting customer privacy. We collect personal information for the following purposes:

Assisting customers in shopping and using our services.
Providing information about products, promotions, and special offers.
Improving service quality and online shopping experience.
Processing payments and delivering goods quickly and accurately.
Building a customer database to personalize the shopping experience.
Preventing fraud and protecting customer rights.

Personal information we may collect includes:

Full name
Email address
Phone number
Shipping address

2. SCOPE OF INFORMATION USAGE

We are committed to using customer personal information only within the following scope:

Providing products and services as requested.
Processing orders, payments, and deliveries.
Contacting and supporting customers with inquiries or complaints.
Improving service quality and the online shopping experience.
Ensuring compliance with e-commerce laws and regulations.

3. INFORMATION RETENTION PERIOD

Customer personal information is stored in our system for the necessary period to serve its intended use, specifically:

Account information: Stored until the customer requests deletion.
Transaction history: Stored for at least 5 years for auditing and reconciliation purposes.
Marketing information: Stored until the customer opts out of receiving marketing communications.

4. INFORMATION SECURITY COMMITMENT

We are committed to protecting customer personal information through advanced security measures, including:

Data encryption during transmission to prevent theft.
Limited internal access—only authorized personnel can access customer information.
No sharing with third parties without customer consent, except in legal cases.
Use of firewalls, antivirus software, and other security technologies to protect data.
Regular system security assessments to prevent cyberattacks.
Secure payment processing through trusted payment gateways.

5. SHARING INFORMATION WITH THIRD PARTIES

We do not sell, trade, or share customer personal information with third parties, except in the following cases:

When required by government authorities in accordance with the law.
When requested explicitly by the customer.
When necessary for payment transactions via secure payment gateways.
When working with shipping partners to deliver orders.
When using third-party analytics services to improve service quality.
When collaborating with marketing partners to personalize advertising experiences.

We only work with trusted third parties and require them to adhere to strict security standards.

6. CUSTOMER RIGHTS

Customers have the right to:

Request access, updates, or deletion of their personal information.
Opt out of receiving marketing or promotional messages.
File a complaint if their personal information is misused.
Receive explanations about how their personal data is used.
Refuse the collection of cookies and tracking technologies.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and tracking technologies to enhance user experience on our website. Cookies help remember login details, analyze browsing behavior, and provide personalized content.

Customers can adjust or disable cookies in their browser settings. However, disabling cookies may affect certain website functions.

8. POLICY UPDATES

We may update this privacy policy at any time to comply with legal requirements and operational needs. All changes will be announced on the website and take effect immediately upon publication.